26 South Goodman Street Rochester, NY 14607

Call Us:  +1.585.244.0674

Internal Medicine

Patient Resources

 

Emergencies

If you are experiencing a life-threatening emergency, CALL 911, or go to the nearest emergency room and have the hospital notify our office or the physician on call.  

Dr. Kerper admits his own patients to the hospital (Strong Memorial only) rather than turning care over to a hospitalist.  

After Hours

We are available to you 24 hours a day, 7 days a week.  BEFORE you decide to go to an Urgent Care facility or to the hospital, please call us.  If it is a serious emergency, call 911.  Dr. Kerper, who is usually on call for himself, or the on-call doctor will help you decide what action is most appropriate for you.  Call the office phone number, 585-244-0674, and your call will automatically switch to our answering service.  Should you not be able to get through, the alternative number is 585-258-1918.  The service will then contact the on-call doctor who will return your call.  Be sure to be available for the doctor's callback.  Dr. Kerper shares call coverage, on weekends, so you may speak to a physician other than him.  

Urgent telephone calls will be returned as soon as possible.  


For non-urgent issues after hours, you can:

  • Use MyChart to send a message that will be generally addressed the same business day and certainly within 24 hours.        https://mychart.urmc.rochester.edu
  • Call the office the following day during office hours.  Non-urgent calls are generally returned lunchtime or in the evening.  

Patient Registration

DR. KERPER IS NO LONGER TAKING NEW PATIENTS.  However, he will consider family members of CURRENT patients ONLY.  If you are accepted as a new patient to his practice, we ask you to complete the forms in the Patient Forms section below.  Please bring your insurance card(s), a list of current medications and be prepared to give your surgical and family history.  You may wish to bring a bag with your current medications and supplements.  

  • Contact your prior physician and request a copy of your complete medical record to be sent to our office.  See the Medical Records Release Form below.
  • Review our HIPAA Privacy Policy
  • Review our Robert M Kerper MD brochure, which explains key aspects of how our office functions as a Patient Centered Medical Home.    


Transferring Records

If you are a new patient to our practice, or if you are moving from the area and need a copy of your records sent to your new physician, here are the steps that need to be completed.  

  • Download, print and complete the Release of Health Information form by clicking here.  Your records cannot be released without this completed form, signed by you or your legal representative.  If you have difficulty downloading this form, contact the office and we can provide one.
  • Mail the completed form to the physician who maintains your current records.  Call this physician's office to notify them of the need to transfer records.  
  • If you are transferring records from our office, our staff can answer any of your record transfer questions.  

It is our responsibility to protect your privacy and as a result protect your medical record.  It is for this reason that we need your written permission to transfer your records to another provider or entity.